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Project Team Summary:


Consultant ID: 1570


Availability: In stock


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Work Experience:
Setton Consulting, Service Manager
Accomplishments: • Schedule, Assigns and coordinates work tasks
• Develop plans, procedures, and activities to support business
• Review project task and milestone status
• Assist in staff recruitment, training and performance evaluation
• Building service reports
• Maintains technical and operational documentation
• Review Engineers time sheet and expense reports
• Update open tickets with new information
• Review engineers time entries throughout day
• Conduct team meetings on regular basis to discuss about project issues and status

Setton Consulting, System Engineer
Accomplishments: • Provide remote and onsite support for clients
• Install, configure, test and maintain operating systems, application software and system management tools
• Configure, install, support, and maintain network hardware and infrastructure
• Maintain security, backup, and redundancy strategies
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
• Manage and document system configurations

Data-Tech, Technical Account Manager
Accomplishments: • Manage a portfolio of clients
• Project Manage and document all technical projects carried out with clients
• Build strong and positive relationships with clients at various levels
• Build and document knowledge about the clients business and technical setup
• Ensure client’s support tickets are resolved in a fast manner and comply to agreed Service Level Agreements
• Set client expectations thru developed roadmaps showing project phases and implementation time frames
• Escalation point for technical project support issues.
• Ability to improve service delivery and participate in improving project offerings.

Turner Construction International, IT Project Manager
Accomplishments: • Evaluate project outcomes, identify problems and anticipate requirements.
• Recommends information technology strategies, policies, and procedures
• Ensure that all projects are delivered on-time, within scope and within budget
• Review project Tenders and Contracts
• Review project budget
• Review network infrastructure drawings and designs
• Coordinate between designers, consultant s and onsite contractors
• Review and schedule project deliverables, milestones, and required tasks.
• Create and maintain comprehensive project documentation

Companies/Brands Worked on:

MS, Computer Science, EC-Council University, Honors: Master Degree of Security Science
BS, Computer Science, Arab Academy for Science & Technology,

Special Skills:
Project Management
MSP Experience
Project Planning, execution and leadership
Google Apps Administration
Project Scheduling
Office 365 Administration
Account / Technical Management  Meraki Dashboard
Vendor Management  ConnectWise
Team scheduling and dispatching Office Management