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Consultant ID: 1831


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1831

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Work Experience:
Vision Critical, Senior Customer Success Manager
Accomplishments: • Management of a wide variety of quantitative and qualitative projects for large Retail, CPG, Healthcare and Energy Utility clients utilizing Vision Critical’s proprietary custom platform.
• Responsible for study consultation and methodological design, questionnaire development, survey programming, online focus group/bulletin board design and moderation, data quality control and processing, report analysis and writing based upon research findings.
• Management and development of client relationships.
• Team management, mentorship and training.


ClickIQ, Inc., Research Manager
Accomplishments: • Management of quick turn, ad hoc, quantitative market research projects for clients.
• Responsible for study consultation and methodological design, questionnaire development, survey programming in ConfirmIt and Qualtrics, data quality control and crosstab processing, report analysis and writing based upon research findings.
• Management and development of client relationships.


Ipsos, Senior Research Manager
Accomplishments: • Management of quantitative custom ad hoc market research projects and community panel programs for clients.
• Responsible for project proposals, study design and questionnaire development, data quality control, analysis and report writing, and making strategic recommendations based upon research findings.
• Lead manager and moderator of internal Hear Watch Say panel for the Ipsos MediaCT - Technology team.


TNS, Research Manager – Innovation and Product Development
Accomplishments: • Management of complex brand tracking, innovation testing and quick turn quantitative market research projects.
• Management and development of client relationships.
• Responsible for project proposals, study design and questionnaire development, data quality control, analysis and report writing, and making strategic recommendations based upon research findings.
• Responsible for supervising and training junior team members.

Key Accomplishments: One of four 2010 Summit Team Award winners in North America for success in rebuilding a client relationship leading to over $2MM in revenues. Nominated for Global recognition.


U.S. Bank, Market Research & Competitive Intelligence Analyst, Officer
Accomplishments: • Recommended and implemented quantitative and qualitative market research studies and competitive intelligence tracking supporting U.S. Bank’s Retail Payment Solutions division.
• Developed and integrated implications from marketing research, secondary research resources and competitive intelligence projects into the marketing strategy and planning efforts. Collaborated with and presented market research and competitive intelligence findings to all levels of the organization.

Key Accomplishments: Recipient of Department “Bravo” award for contributions on Ad Collateral Testing project. Recognized for overall department contributions and promoted to Officer, November 2006.


Companies/Brands Worked on:
Kellogg Company, Target, Direct Energy, Wolverine Worldwide, Whirlpool - KitchenAid, Hill's Pet Nutrition, Carolinas Healthcare, UnityPoint Health System, Perrigo, 3M, Carma Labratories, Best Buy, Altria, MillerCoors, U.S. Bank, Samsung, Coty, Johnson & Johsnon - Walmart, USA Today, Washington Post, U.S. Bank, etc.


Education:
BA, Communication Studies, Michigan State University, Michigan State University,

Special Skills:
• Team leadership, management and development
• Proven ability to think critically and strategically
• Exceptional analytical and data manipulation skills
• Excellent verbal and written communications skills
• Solid understanding of primary and secondary research, quantitative and qualitative methodologies
• Able to grasp and explain complex research methodologies and statistical concepts
• Fiscally responsible for account budget management and growth initiatives
• Strong work ethic, effective interpersonal and communication skills
• Strong cross-functional facilitation skills and ability to “wear many hats”
• Proficient in MS Word, Excel, PowerPoint, SPSS and online market research survey tools (i.e., Sparq, ConfirmIt, Qualtrics, etc.)


Awards:
One of four 2010 TNS Global Summit Team Award winners in North America for success in rebuilding a client relationship leading to over $2MM in revenues. Nominated for Global recognition.

Recipient of U.S. Bank Retail Payment Solutions Department “Bravo” award for contributions on Ad Collateral Testing project. Recognized for overall department contributions and promoted to Officer, November 2006.

Recipient of 2004 Best Buy “Bravo” vendor award (ClickIQ).