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Project Team Summary:


Consultant ID: 1841


Availability: In stock


Work Experience:
National Association of Dental Plans, Director of Research & Information
Accomplishments: • Responsible for all aspects of publishing eight annual industry reports, including survey design, data collection, report design, writing, and publishing each report.
• Developed a program for two or three multi-client primary research projects per year to assess the attitudes and behaviors of various stakeholders (consumers, employers, brokers, and providers) toward dental benefits.
• Regularly present information about the dental benefits industry to organizations and industry groups.
• Provide strategic, research and analytical support for the association’s lobbying and advocacy efforts with the U.S. Congress, various federal agencies, state regulators and legislative bodies, and other advocacy groups.
• Provide annual forecasts on industry growth and pricing.
• Major Accomplishment.
I have shepherded the research and reporting capabilities of the Association from simple reporting of data collected from NADP members to becoming the premier source of information and metrics about dental insurance and dental benefits. Our data has been used by the Congressional Budget Office, the Pew Charitable Trust and others government agencies, think tanks and industry groups in their research efforts.

Flake Wilkerson Market Insights, Account Director
Accomplishments: Business Development.
• Performed research on companies within the marketplace.
• Conducted marketplace analysis to identify target companies for potential sales opportunities.
• Sought out and developed relationships with potential new clients.
• Designed, implemented and managed targeted, direct marketing programs to generate new business.
• Managed the proposal process including writing and submitting proposals for new business.
• Responsible for complete project management, reporting and analysis.
• Designed research projects to meet client expectations and objectives.
• Presented research results to clients at all levels from middle management up to executive management and company boards of
• Devised actionable recommendations based on research results and presented to clients.
• Major Accomplishment. Designed, managed and implemented the first comprehensive customer satisfaction measurement program for ITC/Deltacom

self-employed, Market Research Consultant
Accomplishments: • Focus group moderator/Executive Interviewer
• Market Research Analyst
• Business development
• Client management

Service Strategies international, Senior Research Manager
Accomplishments: • Executive interviewer
• Business development
• Client management
• Major Accomplishment. Designed, managed and implemented the first customer satisfaction measurement program for Genentech's Oncology and Cardiology Groups.

American Heart Association, Account Executive
Accomplishments: • Executive Interviewer
• Web Analyst
• Program Management
• Financial Analysis
• Major Accomplishment.  Successfully negotiated and merged all patient-oriented relationship management programs into a single framework utilizing a single profiling tool.
 Accurately estimated the financial resource requirements for the association's relationship management program, the largest marketing effort by the Association to date.

Companies/Brands Worked on:
The Dallas Morning News
Belo Interactive/Digital Convergence
American Stroke Association
Texas Parks and Wildlife
Blockbuster Entertainment
Gart Sports (Oshman’s)
American Heart Association
CTX Mortgage, a Centex Company
Blockbuster Entertainment
Excel Communications
Charter Communications
Temerlin McClain
Cash America International
TGI Fridays
Long John Silver
Steak and Ale
Kinetic Concepts, Inc.
Hibernia National Bank

MBA, A.B. Freeman School of Business, Tulane Universuty, Honors: Dean’s Levy-Rosenthal Pro Bono Award
BA, Political Science, Louisiana State University, Honors: Order of the Omega leadership award

Co-Owner, Tiny Bits of Sunshine, 2015 and current. Tiny Bits of Sunshine is an dealer in vintage and antique furnishings and home decor.
Social Media and Internet Marketing for the cable television show, In the Woods with Ron and Jerry, 2011-2014. I also appeared on one episode of the show.
Candidate for Rowlett, TX City Council, 2010. I received the second most votes, forcing a runoff.
Chair, Tax Increment Finance Board, City of Rowlett, 2009-2011
Vice Chairman, Parks & Recreation Subcommittee, Rowlett, TX Bond Commission, 2008-2009